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    • August 25, 2015 6:37 PM BST
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      This is by no means a rant, it is more of a congratulation.

      As many of you know I have only been back in the country of my birth for less than 8 years (it will be 8 in November - OMG since I came back the economy has been in the toilet and still is - may even it's heading for a double flush!!) and after 30 years away I am still adjusting to the English way of life, and all the meanings that I truly do not understand.

      Last Xmas my son bought me a mini iPad and I took to it like a duck to water, or a tranny to short skirts !! However last week it started playing up - lots of buffering - and then when I upgraded my wifi router it would not connect and the screen kept freezing. Bit of a bummer for a premium product? Not fit for purpose? Too expensive when you could use a cheap alternative.

      By the way I also have an i mac and an old windows lap top, both of which work fine with the new router...download speeds of around 38 for both.

      I went into the Apple shop in Manchester this morning, and was treated courteously and told I couldn't see a techy person till 2.20 pm ( this was at 10.45). I seized the chance to do some early Xmas shopping, plus some shopping for new frillies....mmmmm

      When I arrived at 2.20 I was immediately shown to a techy guy; who after less than 2 minutes analysis told me I would be getting a new i pad. Blow me down. We discussed transferring stuff - like apps and pix - from my old i pad to the new one, and i signed an on line document to show I was being given a new machine. At 2.40 I left the apple store with a new i pad, and when I got home at 3.30 I was able to upload my old apps and other stuff.

      I know the same would not happen with a car or a central heating system, but for an item that costs around £160 Apple's response was customer friendly and efficient.

      My question is - who else gives this kind of service; and more importantly which loser companies give shite service

      hugs


      Pauline xxx
      Customer Service
      This post was edited by Pauline Smith at August 25, 2015 6:44 PM BST
    • August 25, 2015 6:48 PM BST
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      Well done Apple wish others were as quick to admit faults. Although we have recently returned a 10 day old laptop to HP who accepted it had been damaged in transit and our new one will be here tomorrow.
    • August 25, 2015 6:56 PM BST
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      Hi Judith

      Good to hear that companies are quick to rectify faults and mistakes. I just wish organizations like BT could even begin to understand who a customer is.

      hugs

      Pauline xx

      PS Having worked for 40 + years in sales and marketing I do understand the "supplier view point"
    • August 25, 2015 11:31 PM BST
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      I am currently trying to help my mother's trust buy a new home for her step-mother. So I needed a solicitor and a surveyor but had to have my mum do the initial phone call. Both were contacted by my mum yesterday by phone. The surveyor called back late afternoon and was happy to proceed and use me as a point of contact. The solicitor who had been used by the trust before didn't call back and when my mum did get through was told that she needed another department and they would call me. So far no call.
      I also had a call from the surveyor to say the inspection would take place on the 4th and not the 2nd as they hoped, was that OK.
      I know how much I will be paying the surveyor and it will be a lot less than the solicitor. Now who is value for money?
    • August 26, 2015 7:40 AM BST
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      Nice to see that good customer service isn't completely dead :)
    • September 6, 2015 6:56 PM BST
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      Nationwide Insurance have always been ace with me xxx

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